With Choose Your Room, you have the opportunity to explore the hotel as if you were actually there and select the exact number and location of your room during your stay at Inmood San Roque. Do you prefer a quiet environment or would you like to be close to the pool or restaurant? You can choose the type of bed you like best by using our interactive module and applying feature filters to tailor your experience. Our reception team will be happy to process your request and assign you to the room you have chosen. Please note that for operational reasons, on some occasions we may not be able to offer you the selected room. In these cases, we will assign you a room with similar characteristics.

You have the possibility to use room selection from the moment you make your reservation until 7 days before your arrival.

If you made your reservation through our website, you will only need the booking reference or reservation number.

If you booked through another sales channel (OTA, tour operator, travel agency, etc.), we will require additional information to show you available rooms. In this case, please provide:

- Sales channel
- Locator or reservation number
- Date of stay
- Number of people to be accommodated
- Type of room reserved
- Name
- Last name
- Email address

Prices vary depending on the features of each room. For example, rooms with better locations may cost slightly more than other rooms in the same category.

Payment for selecting the room will be made upon your arrival at Inmood San Roque

This service is on-demand, meaning that final confirmation of the room number will depend on actual availability at the time of your arrival. If we are successful in allocating the room you selected, you will be asked to pay the price indicated during the selection process, which will be confirmed by email.

To ensure that you have all the necessary information upon arrival, we will send you an email with details about the status of your room selection request. If you do not receive this email, we advise you to contact the hotel directly to resolve any queries.

The check-in and check-out times for your room are the same as those indicated on our website (check-in from 14:00 and check-out until 12:00). The room selection option does not modify these times.

Room upgrades require prior validation by the hotel. We will send you a confirmation email if your request is approved.

If you decide to change the dates of your reservation, your previous room selection will be cancelled and you will need to make a new choice. There will be no additional cost for reselecting the room.

To make it easier for you to find the ideal room, you can use the feature filters. This will allow you to select from featured options such as bed type, room size and location. Clicking on the options will highlight the corresponding rooms and facades, making it easier to find the room you want.

If you wish to cancel or modify your selection, please contact us directly. We will then be able to remove your current selection and after that you will be able to choose the room you prefer again at no additional cost.

Please make sure to check the booking number or locator, as well as the selected sales channel. Please note that the search is case sensitive. If you confirm that the information is correct but you are still having problems, please do not hesitate to contact our hotel directly.

Unfortunately, due to operational reasons, it is necessary for you to make your room selection further in advance. This allows us to ensure that each guest has their desired room number.

In case you have booked more than one room, we do not currently offer the option to select them through Choose Your Room. We suggest you contact Inmood San Roque directly if you need more information.

There are several reasons why there may not be rooms available:

Possibility 1: The facade you are looking at may be fully booked for the selected dates. Please try choosing another facade of the hotel to check availability.

Option 2: All eligible rooms may already be booked. Please note that during periods of high occupancy, the hotel may reserve a certain number of rooms for operational reasons. For further information, we recommend that you contact the hotel directly.

Option 3: Please review the information provided. If you selected an incorrect room type or entered incorrect dates, there may not be any available options.

Please check your spam or junk folder in your inbox. We also suggest you check that you have entered your email address correctly when providing your booking details. If you require any further information, please do not hesitate to contact us directly.

Choose Your Room may not work properly on some older browser versions. We recommend using an updated version of Safari, Chrome or Mozilla Firefox. If you still have problems after this, please feel free to contact our hotel directly.